RETURN and REPLACEMENT
RETURNING MERCHANDISE
DAMAGED RETURNS
1. Merchandise purchased at clearance pricing is not eligible for return.
2. We will accept the return of merchandise that was purchased from our company within 30 days of shipment date. 30% Re-Stocking fee will be deducted from this refund.
3. Used merchandise cannot be returned.
4. We will not accept the return of used merchandise. Items that have been used, opened fixtures or discarding the packing material are defined as used merchandise.
5. We do not refund any shipping charges.
Damaged merchandise includes items that have been damaged in route. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, E-mail to our customer service immediately: ledxperienceusa.com@gmail.com.
Save all packaging material and paperwork. If you attempt to return the merchandise without speaking to
one of our customer service representatives, you will jeopardize your chances of making a claim, and you may not receive credit for the return.
Should you need assistance with a return, please call us at +1 702 917 7894 or
e-mail us at contact.ledx@ledxperienceusa.com for instructions.
UNDELIVERABLE AND
REFUSED PACKAGES
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please revise your order information.
